Terms & Conditions

Terms of Business

Date of last update: 5 February 2026

These are the terms of business (Terms) of Sprinta Print Pty Ltd (ABN 60 009 552 354) trading as AT+M Marketing (whom may also be referred to in these Terms as “we”, “us”, “our”). By engaging our services, you agree to be bound by these Terms. We reserve our right to change these Terms at any time without prior notice to you by publishing new Terms to our website.

Our offering
1. We provide marketing strategy, digital marketing, design and web development services, subject to these Terms (Services).
2. Our Services may be offered on a project or retainer basis.
Provision of Services
1. Our Services may comprise of several stages:
  1. Quote
    1. We may, if requested by you provide a quote specifying the work required to be done in order to fulfil your instructions in relation to the Services (Order) and an estimate of our charges of the performance of such work (Quote).
    2. Our Quote will remain valid for a period of thirty (30) days from the date it is issued to you.
    3. Where we provide you with a Quote, we will not commence work until you have accepted that Quote. You may accept the Quote by advising us in writing or accepting it through our online approval process (if applicable). Should you continue to instruct us, this will also be deemed as acceptance of our Quote. Acceptance of our Quote will constitute acceptance by you of these Terms.
    4. We may amend a Quote from time to time before the Order has been completed to take into account any changes in the cost of fulfilling the Order (whether such changes relate to an increase in costs from third party suppliers or an increase in labour due to the nature of the work). We shall notify you of such amendment as soon as reasonably practicable.
    5. All Quotes and Orders are issued in commercial confidence and are not to be shared unless it is being shared with your professional advisors and/or employees.
  2. Conducting the Services detailed in the Quote and Order.
  3. Retainer
    1. You may request to enter into a fixed term of ongoing retainer agreement with us (Retainer).
    1. We will provide a breakdown of what services are to be provided under the Retainer.
    2. Any Retainer is subject to fair use and if the hours of work conducted each month is more than the original scope of the Retainer (for a period of more than 2 months), we reserve the right to redefine the Retainer with notice to you in writing.
    3. The Retainer will be charged on a monthly basis for a minimum term of 6 months, unless otherwise agreed by us.
  4. Approvals
    1. Where appropriate for the relevant Order and as detailed in any Quote, you may be provided with opportunities to review the work in progress at appropriate times and stages, as determined by us (Review Point) and as stipulated under any Quote or Order. Any additional Review Points requested by you that are not covered by our Quote or Order, will be charged separately in accordance with clause 3.1(f).
    1. Where you are provided an opportunity to review at a Review Point, you must notify us in writing of any unsatisfactory items within fourteen (14) days of the Review Point. If you do not give written notice of any unsatisfactory items within this time period, you will be deemed to have provided your approval.
    2. Once approved, we are not responsible for any errors, the Order and related work cannot be amended, you cannot request further work and payment for the approved work will become payable in accordance with these Terms. Any requests for amendments or further work will constitute out-of-scope work and will be liable for additional charges.
  5. Web Hosting, SSLs and Domain Hosting
    1. As part of the Services, we may assist with web hosting, SSLs and Domain Hosting and incur expenses on your behalf in relation to this with a relevant third party.
    2. When engaging us and where required, we will initially obtain web hosting services, domain names and a SSL certificate on your behalf. You will be invoiced for these out-of-pocket expenses in accordance with clause 3 of these Terms, including in relation to advance payments.
    3. Within 30 days of the expiry date of your web hosting service, domain name or SSL certificate, we will automatically generate a renewal of the agreement with the relevant third party for a further identical period to continue to meet your requirements, unless you notify us otherwise in writing a minimum of 30 days prior to the expiry date. You will be invoiced for this renewed service in accordance with clause 3 of these Terms.
    4. Failure to pay our out-of-pocket expenses in accordance with clause 3 may result in a suspension of Services in accordance with clause 5.3
    5. You acknowledge that most associated costs with the Services provided under this clause 2.1(e) are billed by third parties annually and you will not receive a refund from us or the third party for any cancellation.
2. Any or all of the above Services may be conducted in person, by way of audio-visual technology, via phone or via email, at our absolute discretion.
3. The parties agree that these Terms will apply for any period of time that we continue to provide Services to you.
4. We may at our absolute discretion, accept or reject a request for Services. If we need to reject your request for Services, we will notify you as soon as reasonably possible. We may choose to accept or reject your request for Services at any time including but not limited to when we issue a Quote to you, when you provide us with the necessary approvals to commence work, when you disclose certain information to us or where you provide inaccurate or incorrect information to us.
5. All Services are subject to availability which is determined at our discretion.
6. All Service availabilities are on a first-come, first-served basis.
7. While we endeavour to meet any timeframes specified in a Quote and/or Order, any timeframes, deadlines, milestone dates or timetable specified are estimates only.
Prices, payments and advance payments
1. Pricing and Invoicing
  1. Prices and Services are subject to change without notice to you.
  2. All prices are in Australian dollars and if GST is applicable, this will be stated as a separate line item, unless otherwise stated.
  3. You agree to pay our fees in accordance with these Terms.
  4. Subject to clause 3.3, we will issue an invoice to you once an Order has been completed or at time frames specified in the Quote or Order. This invoice will include the amount specified in the Quote or the part of the amount specified in the Quote due at that given date or if no amount was specified in the Quote, the amount representing our charge for the work done in filling the Order. For clarity, an amount may not be specified in a Quote if work has taken longer than expected or if your instructions have changed.
  5. For Retainers, invoices will be issued monthly.
  6. If necessary, we may issue another invoice to you or include in our invoice a separate line item incorporating additional charges (Additional Fees). Depending on the Additional Fees, these may be noted in the Quote or we will advise you in writing when such Additional Fees may apply. The following items (although this is not an exhaustive list) may be charged as Additional Fees:
    1. Preliminary work performed at your request;
    2. Additional work required as a result of you changing your instructions, including but not limited to the number of design proposals;
    3. Fees for having to work from a poor copy. For clarity, this is to compensate us for our time spent in rewriting any documents or working with insufficient information (amongst other things)
    4. Work that involves tables or foreign language and that we were not notified of before providing the Quote;
    5. Work being done on an urgent basis;
    6. Additional work or a delay in timelines due to a lack of responsiveness from you including your failure to provide information within a reasonable timeframe. It does not matter whether the matter can be progressed with or without this information;
    7. Handling or storing material or equipment supplied by you for the Order;
    8. Changing or correcting any documents supplied by you for the Order;
    9. Freight, costs, charges and travel expenses; and
    10. Other charges, fees or disbursements that are applicable from time to time.
  7. You acknowledge that while we will make every endeavour to produce the exact number of items specified in the Order, the number of items actually produced is subject to a 10% (over or under) discrepancy. Where a discrepancy occurs, we will adjust the amount charged to you on a pro rata basis to reflect the actual number of items produced. You will have no claim against us in this regard.
  8. Where you fail to supply materials, information, approvals or other necessary information and/or documentation that delays or otherwise impedes the progress of the Order and our ability to provide the Services, we may issue an invoice for the work done, for out-of-pocket expenses incurred and other Additional Fees (amongst other things). Additionally, and in accordance with clause 3.1(f), we may charge Additional Fees for any delays caused by you or anything that may otherwise impede the progress of the Order.
2. Payment
  1. You must make payment of our invoice in accordance with the relevant payment date specified in the tax invoice.
  2. In making payment for the Services, you may not pay or attempt to pay by fraudulent or unlawful means.
  3. Payment for the Services may be made through various methods as approved by us from time to time. These third-party providers are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. You understand and agree that you use such third-party providers at your own risk and that we are not liable for any information provided by, or the privacy practices of, any third party providers. You acknowledge and agree that we may change this third-party platform provider from time to time without notice to you.
  4. Where we use a third-party platform to conduct a transaction, we may charge a transaction fee to recover the costs we incur from that platform.
  5. You consent to us and / or the current third-party provider providing your personal information (including, but not limited to your payment details) to any new payment provider.
3. Advance Payment
  1. We may from time to time, issue an invoice to you for all or part of the Quote at any time, even if the work is not yet complete.
4. Non-Payment
  1. Where payment is not made within 7 days of the due date, we may begin charging interest at a rate of 15% annum calculated daily from the due date for payment until the invoice is paid in full (including any interest that has accrued).
  2. Should you fail to make payment of any amount owed to us under these Terms, we will retain title in all the goods prepared as part of our Services, even if they are within your possession. Title to any goods will pass to you on full payment of any money owed to us.
  3. You agree that the preceding interest rates and provision regarding title that apply to invoices paid outside our payment term are a genuine, reasonable and proportionate pre-estimate of loss suffered by us as a result of a delay in payment of our invoice(s).
  4. If you do not pay our invoice, or any part thereof, within seven days from its issue, then we may suspend performance of the Services.
  5. If we must act to recover payment for our Services, you will be required to pay the cost of that action including costs of recovery and/or any legal fees.
Refunds and cancellations
1. We do not provide refunds outside of our legal obligations, including but not limited to the Australian Consumer Law. If for any reason you are not completely satisfied with our Services, please email your concerns to info@atmmarketing.com.au so that we can resolve any problems.
2. We may cancel a Service at any time prior to the Service commencing if for any reason we are unable to supply the Services. If you have made an Advance Payment for the Services and the Services have not been provided, the Advance Payment will be returned to you. However, we are not otherwise liable for any other losses or damages incurred by you as a result of us cancelling the services including but not limited to consequential losses or the cost of engaging another provider to complete the Services.
3. Should you wish to cancel the Services, the below applies:
  1. For project based work, you must provide 7 days written notice of your intention to cancel. We will then issue an invoice for our work done to date in accordance with clause 3.1(d) of these Terms.
  2. For a Retainer, you must provide 3 months written notice of your intention to cancel.
4. We are not liable if you cannot access the Services due to anything beyond our reasonable control including but not limited to where your systems are inadequate or there are system access issues. If that failure or delay continues for more than 30 days, you or we can cancel the Service with immediate effect by telling the other party in writing, with an invoice to be issued for work completed to date in accordance with clause 3.1(d) of the Terms.
Termination and Suspension
1. In addition to our other rights under these Terms, we may cancel your access to the Services if you breach any obligation under these Terms that:
  1. is unable be remedied; and / or
  2. you do not remedy such breach within fourteen (14) days of receiving notice of the breach.
2. If we cancel your access to the Services under this clause, the refund policy at clause 4 applies.
3. We reserve the right to suspend your access to the Services immediately if you fail to comply with these Terms. The relevant suspension period will be determined by us at our absolute discretion.
4. If, at your request or as a result of your actions or omissions, the Order is suspended for more than 14 days, we may issue an invoice to you in accordance with clause 3 of these Terms for work done, for out-of-pocket expenses incurred and other Additional Fees (amongst other things).
Disclaimer of warranties and liability
1. We make no statement, warranty, or guarantee that our Services will achieve any specific outcome, objective or result for you.
2. To the fullest extent permitted by law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of acceptable quality or fitness for a particular purpose, with respect to our Services.
3. Statutory Guarantees
  1. The Australian Consumer Law provides certain guarantees, including that our services will be rendered with due care and skill and are reasonably fit for purpose. We do not exclude or limit:
    1. the application of any provision of any statute or law (including the ACL) where do to so would contravene any statute or cause any part of this clause to be void; or
    2. direct losses and damages that arise only as a result of our gross negligence.
  2. Except where clause 6.3(a) applies:
    1. We exclude all statutory liability, tortious liability (including but not limited to liability in negligence), conditions and warranties implied by custom, the general or common law or statute, liability for all direct, economic, consequential or indirect losses, expenses, damages and costs incurred by you, arising out of or relating to the Services and / or these Terms, and in particular, we are not liable for death or injury caused by our negligence or breach of any implied terms that Services will be provided with reasonable care and skill at common law.
    2. Our liability to you for any breach of any implied provision of these Terms is limited, at our option, to refunding the price of the Services in respect of which the breach occurred, or to providing or replacing those Services again.
4. Nothing in these Terms is intended to exclude or restrict the application of consumer protection legislation that implies conditions or warranties into contracts for the supply of goods or services.
5. You agree to pay for any loss or damage you cause when accessing the Services.
6. By entering into these Terms, you hereby release and indemnify us, our staff, employees, contractors, and other participants, with respect to any and all injury, disability, death or loss or damage to person or property, whether arising from our negligence or otherwise, that may arise out of or in connection with your use of the Services.
7. To the extent permitted by law, we hereby exclude any liability to you for any injury, loss or damage to you or your property sustained by you or any other person for any costs, charges and expenses incurred by you arising from or in connection with these Terms and/or the Services provided by us and including any act or omission by us.
8. You expressly agree that this release is intended to be as broad and inclusive as permitted by law. If any part of these Terms is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. You acknowledge that the remainder of these Terms have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.
Assumption of Risk
1. By accessing the Services, you agree and acknowledge that:
  1. We may submit a proof to you in relation to the Services and we will not be responsible for any errors that appeared and that have not been corrected by you before the Order was completed;
  2. We will not be liable for any loss, however caused, of any data stored on disks, tapes, drives, cloud based storage or other medium supplied by you to us. The storage of any data we obtain will be dealt with in accordance with our Privacy Policy;
  3. We will not be liable for the damage, loss or destruction of any of your property in our possession, unless such damage or loss is due to our failure to exercise due care and skill in handling and storing the property;
  4. We will not be responsible for unauthorised changes made to approved works made by media and suppliers once dispatched;
  5. If before the Quote is prepared and issued, you do not give us specific instructions/information relating to the style type or layout for the Order, we may use any style, type and layout which (in our opinion) is appropriate and we may charge an Additional Fee under clause 3.1(f) in relation to this;
  6. You must pay in accordance with clause 3 for any overset matter (being matter produced on your instructions but that is not used in a publication for which it was intended). You may instruct us to retain this overset matter for future issues or discard the overset matter (at your cost);
  7. We may be required to obtain goods or services from third parties in order to carry out the Order including but not limited to printing services. To the maximum extent permitted by law and in accordance with clause 6, we will not be liable for any breach of these Terms where that breach is caused or connected to the supply by a third party of those goods and/or services. Such costs for these goods and/or services will be paid by you in accordance with clause 3; and
  8. You will comply with all relevant laws, regulations and requirements.
Intellectual Property
1. Intellectual Property means all statutory and other proprietary rights in respect of inventions, copyright, trade marks, designs, patents, know-how, trade secrets and all rights that apply for the same.
2. We own and retain copyright in any materials produced in the provision of the Services and grant you a non-exclusive licence to use the materials solely for the purposes to provide the Services and pursuant to these Terms. The granting of this licence is conditional upon full payment for our Services being received.
3. The ownership of any Intellectual Property created for you as part of our services will vest in you upon full payment for our Services being received.
4. You warrant that:
  1. you have copyright in or a licence to authorise us to reproduce, all copy, graphic images, registered company logos, names, trademarks, artistic and literary work, or any other materials (collectively the “Materials”) supplied by you to us for the purpose of the Order and you hereby expressly authorise us to reproduce the materials to provide the Services; and
  2. you indemnify us and agree to keep us indemnified against all liability, losses or expenses incurred by us in relation to or in any way directly or indirectly connected with any breach of copyright or other intellectual property rights associated with the Materials.
5. You hereby authorise us to use any written testimonial you provide us to promote us on our communication channels including not limited to our website and our social media channels.
Confidentiality & Privacy
1. Confidential Information means any information (whether oral, writing or electronic) relating to a party that is not publicly available (other than by breach of these Terms) and that by its nature is confidential, including but not limited to trade secrets and know how.
2. Any party to these Terms must not disclose the other party’s Confidential Information, unless disclosure is required to provide the Services or is authorised in writing by the other party. These obligations continue beyond the expiry or termination of these Terms.
3. These Terms are confidential between the parties and shall not be disclosed to anyone else, except as may be necessary to effectuate its terms.
Severability
1. If any part of these terms is held to be illegal, invalid, or unenforceable by a Court of law, the legality, validity, and enforceability of the remaining parts will not be affected.
Waiver
1. Any failure or delay by us to enforce any provision of these terms will not be interpreted as a waiver of our rights or remedies.
Dispute Resolution.
1. If a difference or dispute between the parties arises in connection with the Services, either party may give the other party a Notice of Dispute adequately identifying and providing details of the difference or dispute.
2. Notwithstanding the existence of a dispute the parties shall, if reasonably practicable to do so, continue to perform their obligations pursuant to these Terms.
3. Within five (5) Business Days after receiving a Notice of Dispute the parties shall confer at least once to attempt to resolve the dispute or to agree on methods of doing so. At every such conference each Party shall be represented by a person having authority to agree to such resolution or methods. All aspects of every such conference except the fact of occurrence shall be privileged and ‘without prejudice’.
4. In the event that the Parties are unable to resolve the dispute or reach agreement on a method to do so within twenty (20) Business Days (or such longer period as agreed by the Parties) after the Notice of Dispute is served, the Parties must appoint a mediator.
5. If the parties are unable to agree upon a mediator, the mediator must be nominated by the Resolution Institute in Tasmania or nominee in the jurisdiction of these Terms. The mediation must be conducted in accordance with the mediation guidelines of the Resolution Institute.
6. The mediation ends if the dispute is not resolved within 20 Business Days after the mediator’s appointment, or as otherwise agreed between the Parties.
7. Each Party must keep confidential:
  1. any information or documents disclosed during the Conference or Mediation; and
  2. any discussions between the parties during the Conference or Mediation,
  which may be used only to resolve the dispute.
8. Except to enforce this clause or to seek an urgent interim determination, a Party must not commence or maintain an action by way of legal proceedings relating to the dispute until it has been properly dealt with (including using all attempts to resolve the dispute) pursuant to this clause.
Applicable law
1. These terms, and all related matters, shall be governed and interpreted by the laws of Tasmania.
2. Any dispute under these terms shall be subject to the exclusive jurisdiction of the Courts of Tasmania.
General
1. These Terms form the entire agreement between the parties in respect of the subject matter of these Terms and supersedes all prior agreements, understandings, undertakings and negotiations in respect of the matters dealt with in these Terms.
2. The failure by a party to require performance of an obligation under these Terms by the other party will not operate as a waiver of the obligation and the other party remains liable to perform all its obligations under these Terms.